Many hospitality staff in Sri Lanka understand basic English —
but struggle to communicate confidently with guests.
Not because they lack ability —
but because they were never trained in practical service communication.
This course is specially designed to help hospitality staff speak clearly, politely, and confidently with guests in real service situations.
Created by Nuwan De Alwis — Sri Lanka’s trusted English communication trainer since 2008.
This course teaches real English used in real hospitality environments.
Speak politely and professionally:
“Good evening, welcome.”
“How may I assist you?”
Handle orders clearly:
“May I take your order?”
“What would you like to have?”
Explain clearly and politely:
“This is our special dish.”
“This room includes breakfast.”
Speak clearly and correctly:
“I will check that for you.”
Use correct timing in speech:
“I have prepared your order.”
“I will bring it shortly.”
“Would you like anything else?”
“Do you need assistance?”
Respond quickly and naturally
Think directly in English
“I’m sorry for the inconvenience.”
“Let me fix this for you.”
Handle reservations and calls:
“May I have your booking details?”
Speak with politeness, calmness, and professionalism
Everything is designed for real Sri Lankan hospitality environments.
This method helps staff become confident, polite, and professional communicators.
Students improve not just English —
but their service quality and career growth.
10-Module Service Communication Program
Learn simple words and polite expressions
Outcome: Start speaking with guests
Handle guest arrival communication
Outcome: Professional first impression
Manage orders clearly and confidently
Outcome: Smooth service interaction
Describe menu, rooms, and services
Outcome: Clear guest communication
Use present, past, and future naturally
Outcome: Accurate communication
Handle guest needs professionally
Outcome: Smooth conversation flow
Respond quickly without hesitation
Outcome: Natural and fast communication
Manage problems calmly and politely
Outcome: Professional problem handling
Handle bookings and phone conversations
Outcome: Clear and confident calls
Practice real-life hospitality scenarios
Outcome: Polished, confident service communication
OnlineEnglish.lk is founded by Nuwan De Alwis, a Sri Lankan inventor and adult English specialist.
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