FREQUENTLY ASKED QUESTIONS (FAQ)

Everything You Need to Know About OnlineEnglish.lk

SECTION 1 — GENERAL QUESTIONS

OnlineEnglish.lk is a complete online English learning platform offering Spoken English, Grammar, Professional English, Interview Skills, Kids English, School English, and Exam English programs for all ages.

✔ Yes. All classes are conducted online via Zoom or Google Meet.
You can learn from anywhere in Sri Lanka or overseas.

We offer both:

  • One-on-one classes for adults, professionals, interview training.
  • Small group classes for kids and school students.
  • Customized group sessions for companies.

You can use:

✔ smartphone
✔ tablet
✔ laptop
✔ computer

As long as you have internet and WhatsApp.

✔ Yes. Selected programs (Adult Spoken English, Professional English, Interview Training, Corporate Training) include completion certificates.

Simply message on WhatsApp:
📞 071 23 55 218
We will guide you step by step.

SECTION 2 — ADULT & PROFESSIONAL PROGRAMS

Adult classes are 2 hours per session.

We use a practical speaking method focused on:

✔ conversation
✔ real-time correction
✔ story-based speaking
✔ practical grammar
✔ confidence building
✔ thought-flow training

You only need basic understanding.
Even if you cannot speak, you can join.

Absolutely. We offer dedicated programs for:

  • IT
  • Engineering
  • Medical
  • Hospitality
  • Supply Chain
  • Sales & Marketing
  • Banking
  • Administration

✔ Yes. This is part of our Professional English program.

✔ Yes — Local + Foreign.
We cover:

  • HR questions
  • job-specific questions
  • confidence
  • tone
  • mock interviews
  • UK / Ireland
  • Australia / New Zealand
  • Middle East
  • Healthcare
  • IT & Engineering

SECTION 3 — KIDS & SCHOOL STUDENTS

Kids classes are 1 hour.

School students’ classes are 1 hour 30 minutes.

✔ Yes.
We cover:

  • school lessons
  • grammar
  • reading
  • writing
  • comprehension
  • vocabulary

✔ Yes — including O/L & A/L English.

Mostly small groups.
One-on-one is available upon request.

✔ Yes.
Phonics is included for younger learners (Ages 4–7).

SECTION 4 — EXAM ENGLISH (IELTS, OET, PTE)

✔ Yes, but through our Exam English Team trained specifically for these exams.

✔ Yes. All exam prep classes are online.

✔ Yes — exam simulations are included.

SECTION 5 — CLASS DETAILS & SCHEDULING

We operate Monday to Sunday,
8:00 AM – 9:00 PM.

Adults:
✔ 1–3 days per week (your choice)

Kids:
✔ 2–3 days per week

School Students:
✔ 2–3 days per week

Interview Training:
✔ Flexible short courses available

You can start immediately after the free assessment and payment.

SECTION 6 — PAYMENTS

Payments can be made through:

✔ Bank transfer
✔ Online banking
✔ ATM deposit

(We can create a Payment Instructions page if needed.)

Yes. Monthly or course-based.

Refund policy will be available on the Refund Policy page.
(We can write it next.)

SECTION 7 — FREE ASSESSMENT

✔ Highly recommended — ensures correct level placement.

Approx. 3–10 minutes.

✔ No — it is a simple speaking and level check.

SECTION 8 — TECHNICAL QUESTIONS

A normal 4G or broadband connection is enough.

We can record selected sessions upon request (for revision).

We arrange make-up classes if informed in advance.

SECTION 9 — CONTACT & SUPPORT

📞 Call / WhatsApp: 071 23 55 218

Within 15 minutes during working hours.

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Still Have Questions?

We’re happy to help.

Available Monday to Sunday, 8 AM – 9 PM.